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During routine maintenance of the TripleSafe system, we discovered several issues with its components. Specifically, the primary pump, the battery for the UltraSump, and the UltraSump itself were found to be malfunctioning. The customer expressed a strong desire to keep water out of the basement, particularly considering that she rents the property.
The property owner, Steve, emphasized the importance of promptly addressing basement issues and ensuring that all systems are in proper working order. Recognizing the significance of resolving these concerns, we proceeded to replace the primary pump and the battery. In the hopes that the battery was the root cause of the UltraSump's malfunction, we conducted a thorough flood test on the UltraSump. Unfortunately, the UltraSump still did not perform as expected, necessitating its replacement.
By replacing the faulty components and conducting thorough testing, we have taken the necessary steps to restore the functionality and reliability of the TripleSafe system. Both the customer and the property owner can now have peace of mind, knowing that the basement is adequately protected against water intrusion. Our commitment to addressing issues promptly and providing effective solutions reflects our dedication to ensuring the satisfaction and safety of our customers.
This customer had a problem with bowing walls in her basement, and her dehumidifier was not working properly. The customer chose our services because she had a positive experience with our previous products installed in her basement. She had seen the benefits of our solutions firsthand and trusted us to resolve the current issue. We decided to install a Sanidry Sedona dehumidifier, which was a great replacement for her previous Sanidry XP unit. As the customer continues her home improvement journey, she can have peace of mind knowing that her basement is equipped with a high-quality dehumidifier that offers the benefits she has come to appreciate from our products.
Monica really enjoyed spending time in her yard and on her porch during summer nights. However, there was a problem with her front porch. It wasn't properly supported, so the slabs were sinking. This was creating an uneven surface that was easy to trip on.
To fix these issues, we came up with a full solution. First, we installed piers to stabilize and lift the porch foundation, making sure it was strong and secure. Then, we used a product called Polylevel to level the uneven slabs on the porch and give it a smooth and even surface again. This project was important because it showed that some foundation problems are more complicated and need a thorough approach. With the right products and customized solutions, we were able to successfully repair the foundation.
Now, Monica can enjoy her front porch without worrying about tripping or safety hazards. This project not only demonstrates our ability to tackle complex foundation problems, but it also shows our dedication to providing long-lasting solutions that give our clients peace of mind.
Linn wanted to fix various issues in her home to sell it without worries and use the basement for storage. The basement had problems with walls, settlement, and water damage. We fixed the walls using PowerBraces, which is a reliable support system. Settlement issues were corrected with push piers, and we waterproofed the basement with WaterGuard, full-height CleanSpace, and a sump pump.
Linn was very happy with our work and communication throughout the project. She would happily recommend our services because of the positive experience and peace of mind she got. Even Linn's son, Allen, was impressed and felt more secure.
Our efforts solved multiple problems, provided effective solutions, and made Linn's selling process worry-free. The home's value was also increased.
Julie, a relatively new homeowner, had a strong desire to renovate her basement but realized that addressing the water issue was a prerequisite. Initially, Julie had contacted us for a concrete appointment, as the lack of proper sealing against the home was resulting in water infiltration into the basement. She suspected that the water was entering through the unsealed joints, causing moisture-related problems. Furthermore, the existing Waterguard system had become ineffective over time, leading to water seepage onto the carpet.
To tackle these challenges comprehensively, our team implemented a series of solutions. Firstly, we installed a full perimeter Waterguard system around the foundation to effectively manage water intrusion. Additionally, a new sump pump was installed in the pit to enhance water drainage. Lastly, we sealed the joints against the house using Nexus Pro, a reliable sealing product, to prevent water from infiltrating the basement.
By undertaking these measures, we ensured that Julie's basement was prepared for the desired renovations. The installation of the Waterguard system, along with the new sump pump and joint sealing, addressed the water-related issues, providing a secure and dry environment for future basement remodeling projects.
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