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Job review from Chris in Urbandale, IA 50322 on 05/21/19
Our Overall Service
From start to finish every step was explained in detail and all questions answered. Knowledge is the key and everyone has it. Great job to all.
Call Representative
Sorry didnt catch her name. Very responsive after leaving a message before the office opened. Called back within minutes of opening and arranged for sales representative to come out. Worked around my schedule. Even when talking about the installation she worked around our schedule to make it happen.
Sales Process
Tyson was very informative. He knows his products. Even tried to upsell on the sump and water barrier for the wall. Would have expected nothing less. Explained in detail with video support on all products we agreed upon. I like a company that does NOT bad mouth the competition but explains the differences in products and techniques. I was sold because of it.
Our Installation Crew
Toby's pre-installation walk through was also informative. Explained the process completely. I could tell he new what he was doing. We even talked about coaching sports for our kids and motorcycles. Damian and his crew were prompt and curtious. He knows what he is doing and it shows. I always hesitate to not be at home when work is being done but I felt very comfortable leaving him to run the crew. He called a few times to inform me that they were finished for the first day and said when they would be back the next day. Excellent communication the entire time.
The Cleanup Process
Wonderful. I can say it is cleaner than when they started.
What type of work did you have done:
Foundation Repair
What made you choose our company:
From the initial call response to ease of scheduling, the sales call at the house, to installation. Never once felt pressured to buy any products. And for the biggest reason, Tyson showed us the differences in competition products WITHOUT slamming them. We were pretty much sold at this point and actually canceled one competitors appointment. Excellent job. I truly hope I never have to call again but if I do I know whatever the concern it will be addressed curiously and professionally. Thank youour service area
We serve the following areas
- Agency
- Albia
- Barnes City
- Beacon
- Beaman
- Blakesburg
- Bloomfield
- Brooklyn
- Buckingham
- Bussey
- Cedar
- Centerville
- Chelsea
- Chillicothe
- Cincinnati
- Clarksville
- Clutier
- Deep River
- Delta
- Dike
- Drakesville
- Dysart
- Eddyville
- Elberon
- Eldon
- Exline
- Ferguson
- Floris
- Fremont
- Garwin
- Gibson
- Gilman
- Gladbrook
- Grinnell
- Grundy Center
- Guernsey
- Hamilton
- Harper
- Hartwick
- Harvey
- Haverhill
- Hayesville
- Hedrick
- Holland
- Kellogg
- Keota
- Keswick
- Killduff
- Kirkville
- Laurel
- Le Grand
- Leighton
- Lincoln
- Lovilia
- Lynnville
- Malcom
- Marshalltown
- Martinsburg
- Melrose
- Montezuma
- Montour
- Moravia
- Morrison
- Moulton
- Mystic
- New Hartford
- New Sharon
- Newton
- Ollie
- Oskaloosa
- Otley
- Ottumwa
- Parkersburg
- Pella
- Plano
- Promise City
- Pulaski
- Reasnor
- Reinbeck
- Richland
- Rose Hill
- Searsboro
- Seymour
- Shell Rock
- Sigourney
- South English
- Stout
- Sully
- Tama
- Thornburg
- Toledo
- Tracy
- Traer
- Udell
- Unionville
- University Park
- Victor
- Vining
- Webster
- What Cheer
Great customer service! We were very impressed with the forearm, Mike. He was very easy to work...