Tom compelled us to listen fully to his entire presentation, saying how important it was for is to understand our options, the process, setting appropriate expectations, and ask any questions. His evaluation and measuring process was more thorough and technical than the other vendor from which we received a bid. Although MBS was more expensive, the above-mentioned diagnostic and sales process gave us confidence and justified the slightly greater investment. In other words, we made a value decision.
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Great customer service! We were very impressed with the forearm, Mike. He was very easy to work...