Quick and efficient installation
Beyond the canned intro, the phone staff don't seem to know very much. It's a big contrast to other staff I've talked with in regards to scheduling, etc.
Scheduling was pretty good, but it was hard to know who to talk with.
The crew did a good job in general, but left a ragged short edge of CleanSpace on a finished/painted wall that required some work on my part to make it look better. Also, I had built a sump extension to bring the sump up level with the basement floor and the crew mangled it, then back-filled the area with cement. I caught it while the crew was still working and managed to "sort-of" straighten out the extension so that a floor level cap could be put it...otherwise it would've been impossible to cap...OR ever remove the sump pump if it failed short of breaking out the back-filled cement. I was NOT pleased with that!
I had a previous good experience with Midwest Basement Systems at another house. The local salesman is very experienced in my area and provides just the services I need to solve the problems at hand without overselling things I don't need. I appreciate that approach and find his explanations quite understandable and reasonable.
our service area
Great customer service! We were very impressed with the forearm, Mike. He was very easy to work...